Author Topic: "Error connecting" message.  (Read 1147 times)

FrancescoMaisano

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"Error connecting" message.
« on: October 31, 2012, 09:09:42 am »
October 31, 2012, 09:09:42 am
Hi,
I'm a year 12 student in Australia and I've been using Lumion 2 Demo all year to work on a folio piece. It is due in a few days, and I went to open up Lumion and I found I needed to log in. It's never happened in the 5 or so months that I've been using it. Except now when I try to log in it says "Updating" with a progress bar, then it disappears and red writing appears underneath the Username and Password bars saying "Error connecting". It's never happened before and I need to fix this problem soon as my piece is due in two days!

Thanks!  :)

Re: "Error connecting" message.
« Reply #1 on: October 31, 2012, 11:08:53 am »
October 31, 2012, 11:08:53 am
Hi FrancescoMaisano, please follow the instructions in this post:

http://lumion3d.com/forum/f-a-q/lumion-2-error-connecting/
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

FrancescoMaisano

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Re: "Error connecting" message.
« Reply #2 on: October 31, 2012, 12:15:31 pm »
October 31, 2012, 12:15:31 pm
Hi Morten, thanks for the reply!
I read the post, and clicked on the link to see if it says LOGINFAILED, and it does indeed say that. There weren't instructions on what to do if it did, only instructions on what to do if it didn't.

Re: "Error connecting" message.
« Reply #3 on: October 31, 2012, 12:49:34 pm »
October 31, 2012, 12:49:34 pm
LOGINFAILED is in fact a good sign as it means that Lumion can contact the license server.

Can you post a screenshot of your Settings menu please?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.