This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: "Error connecting" message.  (Read 1683 times)

FrancescoMaisano

    Reputation: 0
"Error connecting" message.
« on: October 31, 2012, 09:09:42 am »
October 31, 2012, 09:09:42 am
Hi,
I'm a year 12 student in Australia and I've been using Lumion 2 Demo all year to work on a folio piece. It is due in a few days, and I went to open up Lumion and I found I needed to log in. It's never happened in the 5 or so months that I've been using it. Except now when I try to log in it says "Updating" with a progress bar, then it disappears and red writing appears underneath the Username and Password bars saying "Error connecting". It's never happened before and I need to fix this problem soon as my piece is due in two days!

Thanks!  :)
Logged

Morten

Re: "Error connecting" message.
« Reply #1 on: October 31, 2012, 11:08:53 am »
October 31, 2012, 11:08:53 am
Hi FrancescoMaisano, please follow the instructions in this post:

http://lumion3d.com/forum/f-a-q/lumion-2-error-connecting/
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

FrancescoMaisano

    Reputation: 0
Re: "Error connecting" message.
« Reply #2 on: October 31, 2012, 12:15:31 pm »
October 31, 2012, 12:15:31 pm
Hi Morten, thanks for the reply!
I read the post, and clicked on the link to see if it says LOGINFAILED, and it does indeed say that. There weren't instructions on what to do if it did, only instructions on what to do if it didn't.
Logged

Morten

Re: "Error connecting" message.
« Reply #3 on: October 31, 2012, 12:49:34 pm »
October 31, 2012, 12:49:34 pm
LOGINFAILED is in fact a good sign as it means that Lumion can contact the license server.

Can you post a screenshot of your Settings menu please?
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up