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Author Topic: "ALL LICENSES IN USE "  (Read 11878 times)

aseefeld

    Reputation: 1
"ALL LICENSES IN USE "
« on: October 14, 2013, 03:30:00 am »
October 14, 2013, 03:30:00 am
PLEASE HELP

My Lumion Educational Pro is not working.

I open it and it says "All Licenses are in Use"

I do not have Lumion on another computer so I do not know what is wrong!

I have a deadline in 12 hours, please help!
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peterm

Re: "ALL LICENSES IN USE "
« Reply #1 on: October 14, 2013, 04:22:58 am »
October 14, 2013, 04:22:58 am
Hi aseefeld

I am not able to reset your license as your forum details do not come up in the license db.

Please send me an email with your license key: peterm [at] act-3d.com

And also, please register your license at the forum in your Account details (top of page second menu down link), plus (optional) add an icon to your forum user.  When registered you also get access to the commercial/licensed section of the forum including the License and Installation Advice Board where license problems are posted to.  ;)

ps: have deleted the other two duplicate posts in different topics
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

peterm

Re: "ALL LICENSES IN USE "
« Reply #2 on: October 14, 2013, 08:14:05 am »
October 14, 2013, 08:14:05 am
Hi aseefeld

Have replied to your emails.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

leighmclaren

    Reputation: 1
Re: "ALL LICENSES IN USE "
« Reply #3 on: October 23, 2013, 10:39:58 am »
October 23, 2013, 10:39:58 am
Please, help!

Having the same issue in Lumion 3.2

Regards,

Leigh
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peterm

Re: "ALL LICENSES IN USE "
« Reply #4 on: October 23, 2013, 11:19:41 am »
October 23, 2013, 11:19:41 am
Hi

License has been reset.

Do you have some background details or ideas as to the cause re Release or Reset of License Requests.  Thanks.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

NautaHomeDesigns

    Reputation: 1
Re: "ALL LICENSES IN USE "
« Reply #5 on: November 15, 2013, 02:46:32 pm »
November 15, 2013, 02:46:32 pm
Hello!

I am having this problem as well, it says that my license is in use on a computer that does not exist in my office , I attached photos of my PC name and the name of the license user which do not match.
 
Please help!
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Arthur

Re: "ALL LICENSES IN USE "
« Reply #6 on: November 15, 2013, 03:18:00 pm »
November 15, 2013, 03:18:00 pm
Quote from: NautaHomeDesigns on November 15, 2013, 02:46:32 pm
I am having this problem as well, it says that my license is in use on a computer that does not exist in my office , I attached photos of my PC name and the name of the license user which do not match.
I reset the license and I am investigating this issue.
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NautaHomeDesigns

    Reputation: 1
Re: "ALL LICENSES IN USE "
« Reply #7 on: November 15, 2013, 03:19:42 pm »
November 15, 2013, 03:19:42 pm
Thank you!
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aseefeld

    Reputation: 1
Re: "ALL LICENSES IN USE "
« Reply #8 on: December 07, 2013, 03:59:45 am »
December 07, 2013, 03:59:45 am
I am having this issue again PLEASE HELP
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peterm

Re: "ALL LICENSES IN USE "
« Reply #9 on: December 07, 2013, 05:37:32 am »
December 07, 2013, 05:37:32 am
Please see your other topic.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

alamazani50

    Reputation: 0
Re: "ALL LICENSES IN USE "
« Reply #10 on: January 24, 2014, 02:10:51 pm »
January 24, 2014, 02:10:51 pm
Quote from: NautaHomeDesigns on November 15, 2013, 02:46:32 pm
Hello!

I am having this problem as well, it says that my license is in use on a computer that does not exist in my office , I attached photos of my PC name and the name of the license user which do not match.
 
Please help!



Hi, I am having the same problem as well, it says that my license is in use on another computer

Can you please help me. Thank you
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peterm

Re: "ALL LICENSES IN USE "
« Reply #11 on: January 24, 2014, 10:27:44 pm »
January 24, 2014, 10:27:44 pm
Hi alamazani50

What version of Lumion are you using?

Please send your license key and details to me so I can look up the user db: peterm [at] act-3d.com

Also:
Please don't forget to add your details to your Account re: Updating Your Forum Account With License Details.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

alamazani50

    Reputation: 0
Re: "ALL LICENSES IN USE "
« Reply #12 on: January 27, 2014, 09:25:48 am »
January 27, 2014, 09:25:48 am
Hi Peterm,

Thank you for getting back to me. I have sent you the license key.

Regards

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abbasbostaniasl

Re: "ALL LICENSES IN USE "
« Reply #13 on: January 27, 2014, 09:39:45 am »
January 27, 2014, 09:39:45 am
hi...what is this?  http://lumion3d.ir/ is it legal???can we purchase lumion from there? it would be clear for me if you approve it...waiting to use this extraordinary software...thanks
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Morten

Re: "ALL LICENSES IN USE "
« Reply #14 on: January 27, 2014, 11:55:30 am »
January 27, 2014, 11:55:30 am
Hi abbasbostaniasl, we do not have any resellers in Iran.

It is in fact illegal to use Lumion in Iran (and Cuba, Sudan, North Korea and Syria).

The reason is that Lumion includes certain American 3rd party software, for example the movie encoder and SpeedTree. US export laws prohibit American software from being used in any of those countries, so we can't sell Lumion in Iran.

As for the website, I can't see a Buy button, can you? It seems that they're mainly promoting Lumion as well as their own tutorials/training material.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
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