Author Topic: [Resolved] camera will not stop moving through scene  (Read 119 times)

rich 1

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[Resolved] camera will not stop moving through scene
« on: July 30, 2019, 06:38:23 pm »
July 30, 2019, 06:38:23 pm
I have been trying to begin evaluating Lumion but am unable to use due to that when ever I open up a new scene or an example scene the camera always flys in a forward motion and the only way I can stop it is with the S key. While holding the S key I am able to use the mouse or other directional keys but this does not seem right to have to hold a key to keep it in one position. I have read through a post from versions a lot earlier than this but no real solution posted also looked at a FAQ - Why is the camera spinning, moving randomly or not moving at all? but this did not solve my issue.

Help please!

Re: Trial version 9.5 - camera will not stop moving through scene
« Reply #1 on: July 30, 2019, 06:44:16 pm »
July 30, 2019, 06:44:16 pm
Hi rich 1,

Before we look into your issue, please register your Lumion License Key at the bottom of your Profile page. Here are the instructions:

Knowledge Base: How do you get technical support?

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rich 1

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July 30, 2019, 07:03:23 pm
Registered license

July 30, 2019, 07:15:49 pm
Thank you for registering your License Key.

Does the problem persist if you reboot your computer?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rich 1

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Re: [Awaiting reply] camera will not stop moving through scene
« Reply #4 on: July 30, 2019, 07:21:21 pm »
July 30, 2019, 07:21:21 pm
Yes. I just went through the process.

Re: [Awaiting reply] camera will not stop moving through scene
« Reply #5 on: July 30, 2019, 07:30:00 pm »
July 30, 2019, 07:30:00 pm
Can you confirm that the keyboard and mouse are the only connected input devices?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rich 1

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Re: [Awaiting reply] camera will not stop moving through scene
« Reply #6 on: July 30, 2019, 07:35:43 pm »
July 30, 2019, 07:35:43 pm
Yes, keyboard and mouse are the only connected devices. I have even tried removing both and them and also one at a time while in Lumion.

DiegoR

    Reputation: 2
Re: [Awaiting reply] camera will not stop moving through scene
« Reply #7 on: July 30, 2019, 07:40:37 pm »
July 30, 2019, 07:40:37 pm
Does pressing W or scrolling your mouse wheel forward stop the motion?

Re: [Awaiting reply] camera will not stop moving through scene
« Reply #8 on: July 30, 2019, 07:45:30 pm »
July 30, 2019, 07:45:30 pm
Is Lumion running locally or on a remote machine?

Did you try to disconnect everything from the usb ports except your keyboard and start Lumion to see what happens?

If it still moves, close Lumion, disconnect the keyboard and connect the mouse, start Lumion and check if the camera still moves.

This way we will know if the mouse or the keyboard are responsible for the movement.

Also, you can please send us a Diagnostics Report?

Knowledge Base: How do you provide a Diagnostics Report?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rich 1

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Re: [Awaiting reply] camera will not stop moving through scene
« Reply #9 on: July 30, 2019, 07:56:45 pm »
July 30, 2019, 07:56:45 pm
so W does not really do anything as it is already moving forward. Scrolling the mouse forward increases speed at the rate you scroll. S stops the forward motion al the other shortcut keys work as planned.
I have attached the Diagnostic file.

I have went through the motions of disconnecting the devices with no resolve.

EDIT - I just went through and uninstalled a couple of old devices that were not connected but appeared in the device manager. Also went though and updated the drivers for the keyboard and mouse that are present. No resolve.

rich 1

    Reputation: 0
Re: [Awaiting reply] camera will not stop moving through scene
« Reply #10 on: July 30, 2019, 08:34:17 pm »
July 30, 2019, 08:34:17 pm
Solved. I did find a device connected to the back of the computer.

Re: [Awaiting reply] camera will not stop moving through scene
« Reply #11 on: July 30, 2019, 08:36:15 pm »
July 30, 2019, 08:36:15 pm
Glad to hear that.

Let us know if you need help with anything else.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.