Author Topic: [Awaiting reply] Trial session expired right after downloaded  (Read 57 times)

FLPco

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[Awaiting reply] Trial session expired right after downloaded
« on: August 02, 2019, 07:50:12 pm »
August 02, 2019, 07:50:12 pm
Was expecting a 14 day trial but after just a day I am unable to get on. Please help thank you.

Re: Trial session expired right after downloaded
« Reply #1 on: August 02, 2019, 08:00:50 pm »
August 02, 2019, 08:00:50 pm
Hi FLPco,

Sorry that you are having this issue.

I looked up your details in our system and I see that the License Key for your trial version is not expired.

Could you please attach a screenshot of the error you are getting?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting reply] Trial session expired right after downloaded
« Reply #2 on: August 02, 2019, 10:38:34 pm »
August 02, 2019, 10:38:34 pm
Hi FLPco

The Trial you are referring to is the Pro Trial issued to you via our resellers in August, is that right?

As Serge mentions, neither the Trial or the Pro Trial are showing as expired in our records here.

What happens if you uninstall the older Trial version that was activated in July?  Does the Pro Trial still give that message?  And as per Serges reply, please provide a screenshot of it.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.