Author Topic: [Answered] Trial Expired Before Installing  (Read 27 times)

Steffi Baker

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[Answered] Trial Expired Before Installing
« on: June 10, 2019, 07:47:43 pm »
June 10, 2019, 07:47:43 pm
Hello, my office is interested in purchasing Lumion Pro and my 14-day trial expired before I was able to install it. I had only entered my information in the request for trial but was waiting for authorization from my organization to install it. I then got an e-mail saying my Lumion trial has ended - but I never got to start it.

Can I restart this 14 day trial?


Steffi Baker

[Answered] Re: Trial Expired Before Installing
« Reply #1 on: June 10, 2019, 08:15:35 pm »
June 10, 2019, 08:15:35 pm
Hi Steffi,

Good news, the trial works for 14 days after the first activation.

I will resend you the "Getting started with Lumion email". Click on the Download link in the email to download and install it. Please confirm when you receive the email.

That being said, are you aware that there are two different Trial versions for Lumion?

You are welcome to apply for the Lumion 9.3 Pro Trial by following step 1.1 in the following article:

Knowledge Base: Is there a trial version of Lumion?

Let us know if you need help with anything else.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.