Author Topic: [Answered] Student Version of Lumion does not recognize my university.  (Read 61 times)

hannah.lau

    Reputation: 0
September 16, 2019, 10:10:05 pm
Every time I try to get Lumion student, my university does not show up, only organizations within my university I am not a part of. How do I go about getting it if I keep having to pick "none of the above"?

Re: Student Version of Lumion does not recognize my university.
« Reply #1 on: September 16, 2019, 10:27:09 pm »
September 16, 2019, 10:27:09 pm
Hi hannah.lau,

Please enquire with SheerID, as they are managing the process and have the details of your applications.

Once your resubmitted application has been processed then SheerID will update you on whether it was successful or they still need further information.

Sorry, we are not involved in that processing.

When we receive confirmation from SheerID that an application has been approved, then we automatically send out the Getting Started with Lumion email (generally within 5 minutes).

So if you do get approved, but do not receive our email, then first check in your spam or junk email bins, and for GMail also in the Promotions tab.

If it is not there, then let us know so we can arrange to resend it to possibly an alternative address.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.