Author Topic: [Answered] STUDENT LICENCE PROBLEM _ ITALY SHITTY RESELLER  (Read 79 times)

garetj

    Reputation: 0
May 28, 2019, 02:55:57 pm
Hi,
i really need your help, i am trying to get the student licence since two months because i will graduate in july, but the local reseller (CADACADEMY) keeps telling me that another company manages the student licences in italy and i am not receving anything, neither the licence neither help from them! Since i am really close to my deadline and i absolutely need the licence to complete my presentation, i need help. I've been also to the offices of the reseller, receiving only excuses from them but no solutions, please someone of the official team help me.
I can send the university registration at any time, I am duly enrolled and in compliance with payments, so if it's a bureaucracy problem or forms to submit, please tell me.

Thanks a lot,

best regards

Andrea Fogliani

Re: STUDENT LICENCE PROBLEM _ ITALY SHITTY RESELLER
« Reply #1 on: May 28, 2019, 03:03:58 pm »
May 28, 2019, 03:03:58 pm
Hi Andrea, I'm really sorry to hear that. :-\

It should never take 2 months to receive a new Student License Key - please accept our apologies on behalf of our reseller in Italy. For future reference, please contact us much earlier if there is a problem. You've been exceptionally patient to the point of jeopardising your deadline.

Please wait while we look up your details.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting reply] STUDENT LICENCE PROBLEM _ ITALY SHITTY RESELLER
« Reply #2 on: May 28, 2019, 03:11:44 pm »
May 28, 2019, 03:11:44 pm
Update: My colleagues will contact CADacademy right now to find out why they haven't issued a Student License Key to you. They'll be in touch via email when there's news.

When is your deadline?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

garetj

    Reputation: 0
Re: [Answered] STUDENT LICENCE PROBLEM _ ITALY SHITTY RESELLER
« Reply #3 on: May 31, 2019, 12:21:26 pm »
May 31, 2019, 12:21:26 pm
Hi, i have to thank you for you intervention, they finally answered me.
Now they asked for another kind of certificate, i've sent it today i hope the licence will finally come.

My deadline is on 28th of June so it should be enough to do the work.

Thanks a lot for your help,

Best regards

Re: [Answered] STUDENT LICENCE PROBLEM _ ITALY SHITTY RESELLER
« Reply #4 on: May 31, 2019, 12:23:14 pm »
May 31, 2019, 12:23:14 pm
That's good news! Thanks for letting us know.

Best of luck with the deadline.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.