Author Topic: [Awaiting reply] No Lumion  (Read 64 times)

KhalilNYC125

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[Awaiting reply] No Lumion
« on: January 08, 2019, 07:33:55 pm »
January 08, 2019, 07:33:55 pm
I have registered with Lumion as a student and followed all of the steps to get the Education/Student version, by logging into my PayPal but still have not received an email confirming me and allowing me to download it. I've checked in my spam/trash folders and still nothing. How long does it take usually? A bit frustrating to be honest. Please help!

Re: No Lumion
« Reply #1 on: January 08, 2019, 07:37:42 pm »
January 08, 2019, 07:37:42 pm
Hi KhalilNYC125, sorry to hear that. :-\

The 'Getting started with Lumion' email was sent automatically as soon as your application was approved but the university email software might have put it in quarantine.

I've re-sent the email manually.

Did you receive it this time around?

If not, please forward an alternative email address to [email protected] (e.g. a Gmail address), so we can send it to that one instead.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.