Author Topic: [Answered] Never Received Student Version Download  (Read 578 times)

Re: [Answered] Never Received Student Version Download
« Reply #15 on: March 06, 2019, 04:37:16 am »
March 06, 2019, 04:37:16 am
Hi carolynmae

Thanks for contacting us.

I have been able to locate you under a slightly different email address than the one you have here at this Support Center of carolyn-p*******[email protected]

The email used in your application and we have in our records for the license is carolyn.p******[email protected]

Please confirm that email address is active, or if it is in error, please let us know an address we can resend the email to.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

carolynmae

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #16 on: March 06, 2019, 04:39:05 am »
March 06, 2019, 04:39:05 am
Thank you peterm, the first e-mail with the - is the correct one!

Re: [Answered] Never Received Student Version Download
« Reply #17 on: March 06, 2019, 04:44:35 am »
March 06, 2019, 04:44:35 am
OK, I have resent it to the addresses carolyn-p******[email protected] and also carolyn-p******[email protected]

Please confirm receipt and let me know which one got through.  If that works we will also update our records so you get future emails from Act-3D.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

[email protected]

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #18 on: March 26, 2019, 08:48:07 pm »
March 26, 2019, 08:48:07 pm
I apply for Lumion Student Version but never receive the email. SheerID informed me that by some reasons, the email was sent to [email protected] Please resend to my correct account so I can read and follow the instructions to download Lumion.

Best regards,

Re: [Answered] Never Received Student Version Download
« Reply #19 on: March 26, 2019, 08:54:41 pm »
March 26, 2019, 08:54:41 pm
Hi [email protected]

Sorry to hear the email did not get to the right email address.  Please wait whilst we look up the details.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Answered] Never Received Student Version Download
« Reply #20 on: March 26, 2019, 09:03:03 pm »
March 26, 2019, 09:03:03 pm
Hi [email protected]

The application at SheerID has an email address of [email protected]  Before we resend the email, and also update our records, please confirm your name (first and last) here (we will remove it once you have posted), or email it to us at [email protected]
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Answered] Never Received Student Version Download
« Reply #21 on: March 26, 2019, 09:16:45 pm »
March 26, 2019, 09:16:45 pm
Update: resolved via email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mallyb88

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #22 on: April 12, 2019, 01:22:31 am »
April 12, 2019, 01:22:31 am
I never received my sheerID/student version download. I checked my email, junk, and spam and nothing has come through and it has been a couple days... any idea when I will get my email?

Re: [Answered] Never Received Student Version Download
« Reply #23 on: April 12, 2019, 01:28:31 am »
April 12, 2019, 01:28:31 am
Hi mallyb88

Sorry to hear that.  I will check our records and advise shortly.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Answered] Never Received Student Version Download
« Reply #24 on: April 12, 2019, 01:35:04 am »
April 12, 2019, 01:35:04 am
Update:
We received notification that your application was approved by SheerID.

Unfortunately, when you applied, the domain name was misspelled for the college as webeer.edu and it should be weber.edu.

So our email to you never got through to you.

I have now resent the email to your address.  Please confirm receipt.  We will also update our records so you get future emails from Act-3D.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

renderman1

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #25 on: April 26, 2019, 09:42:25 pm »
April 26, 2019, 09:42:25 pm
I have signed up to receive an email on the next step to get lumion as a student. I have checked all my spam and junk areas in my email but have not received anything. I tried to register again to receive an email but it says "You have already redeemed this offer, an email was previously sent to you with the deals or requesting additional information. If you have not received this offer, please check your spam/junk mail". Please help

Re: [Answered] Never Received Student Version Download
« Reply #26 on: April 26, 2019, 09:59:01 pm »
April 26, 2019, 09:59:01 pm
Hi renderman1, you already have 2 Student License Keys that were registered with your edu. email address in November 2018. The 'Getting started with Lumion' email was sent to you as soon as your application was approved last year.

We've resent the 'Getting started with Lumion' email for one of your Student License Keys.

Please let us know if you've received the email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

renderman1

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #27 on: April 26, 2019, 10:05:42 pm »
April 26, 2019, 10:05:42 pm
Hello Morten, thank you for your help. Unfortunately, I have not received any email except the one about this response on my email. I have checked the spam and junk section but have still not received it

Re: [Answered] Never Received Student Version Download
« Reply #28 on: April 26, 2019, 10:13:35 pm »
April 26, 2019, 10:13:35 pm
Ok, the email software at your place of study is probably a tad overzealous and has put the email in quarantine.

Please forward an alternative email address to uploads[at]lumion.com (replace [at] with @), so we can try to forward it to that address instead.

Thanks.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

renderman1

    Reputation: 0
Re: [Answered] Never Received Student Version Download
« Reply #29 on: April 26, 2019, 10:18:21 pm »
April 26, 2019, 10:18:21 pm
ok, thank you so much. I'm about to send an alt email then.