September 08, 2017, 05:47:03 pm
STAFF MESSAGE: POST BY ARK WAS MOVED
Hi Ark, welcome.
You've accidentally posted your question in a section for unlicensed users, even though you have got a Lumion license. We actually have a much bigger forum dedicated to technical support (which is hidden until you register your license), so to get the ball rolling, please follow the instructions in step #2 in the following article:Knowledge Base article: How do you get technical support?
The license registration is a requirement for qualifying for technical support.
Once you've registered your license, please click here
to access our reply to your original post (which we have moved to the section for licensed users).
Thanks in advance.