Author Topic: [Resolved] Lumion Student Pro Version  (Read 64 times)

Curtisc97

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[Resolved] Lumion Student Pro Version
« on: February 10, 2019, 11:24:42 pm »
February 10, 2019, 11:24:42 pm
Hello,

I'm a student at Texas A&M University (College Station) and completed the required steps to receive the email with details on how to download my student version. Unfortunately I have not yet received the email and it has been several days. I have checked my spam/junk inboxes and still no luck. When attempting to re-apply for the student version on Step 2 for verifying my student legitimacy I receive the "Previously Submitted" message. Thank you in advance for any assistance that can be provided.


Best Regard,


Curtis Carrillo
[email protected]

Re: Lumion Student Pro Version
« Reply #1 on: February 11, 2019, 12:51:00 am »
February 11, 2019, 12:51:00 am
Hi Curtis

Thanks for letting us know the email has not yet arrived.  You have been very patient.

There was a glitch last week around the time you applied which meant some applications did not complete the full process and send the email.  Those were, as far as we know dealt with and the glitch sorted.

I can see your application was accepted in SheerID.  We have no record though in our license system.  I will contact my colleague who looks after the student system to investigate.  Once we hear back (hopefully later today CET) we will advise you here or via email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Investigating] Lumion Student Pro Version
« Reply #2 on: February 11, 2019, 08:40:10 am »
February 11, 2019, 08:40:10 am
Hi Curtis

My colleague has advised me that he has identified the problem and sent you the email.

Please confirm receipt.

Apologies for the delay in the processing.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.