December 17, 2018, 06:12:29 pm
So I had Lumion 8 Student version and suddenly today when I tried to open the app, it said that my activation is expired.
Welcome, CSA3 - I'm sorry to hear that you can no longer run Lumion due to an expired License Key
For future reference, please contact us earlier, i.e. before you get upset over an issue - we're here to help.
Several automated reminders are sent over the weeks before a Student License Key
expires. You might need to check in the Spam
folder as well on the Promotions
tab as emails from [email protected]
are sometimes moved to those areas in Gmail
Your local reseller is indeed in charge of Student
licenses in the country you're located in:Lumion website: Find reseller
What we can do here is to take a look at your Getting started with Lumion
emails and your details in the license database.
I can already see that your Lumion 8 License Key
has expired - which is to be expected as it's valid for 1 year.
However, I can't see any Lumion 9 License Keys
registered under your Gmail account, so to get started please forward your Getting started with Lumion
emails for version 8.x and 9.x to uploads [at] lumion.com
, so we can take a look.
Thanks in advance.
EDIT: And we can't even create any topic in the section this actually belongs...
That's because you don't seem to have registered a valid Student License Key
on your Profile
page near the top of this page (it's step 1 in the Getting started with Lumion
emails you received). A valid License Key
is required to qualify for technical support and once you've registered it, you get access to the full Support Center
(most of which is hidden until you register a valid License Key