Author Topic: [Answered] installation fails at last step  (Read 40 times)

MJA

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[Answered] installation fails at last step
« on: August 30, 2019, 04:02:34 pm »
August 30, 2019, 04:02:34 pm
see screen grab...any help welcome

Re: installation fails at last step
« Reply #1 on: August 30, 2019, 04:41:27 pm »
August 30, 2019, 04:41:27 pm
Hi MJA, it's either a Windows permission issue or overzealous anti-virus software that's causing the problem. In other words, it's not caused by the Lumion installer but by something on your PC.

ShellEx manages context menu entries when you right-click or double-click on .LS9 scene files. Windows and/or your anti-virus software is not letting Lumion add those entries to the Registry.

If you click on 'ignore' Lumion will still work fine but double-clicking and right-clicking on .LS9 files won't work.

If you right-click on an .LS9 file, choose 'Open with...' and select 'Lumion 9' with 'Always use this app to open .LS9 files' ticked, it will ensure that double/right-clicking on .LS9 files works as expected.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Answered] installation fails at last step
« Reply #2 on: August 30, 2019, 04:42:33 pm »
August 30, 2019, 04:42:33 pm
P.S. To get full access to the Support Center, please don't forget to register your License Key at the bottom of your Profile page.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.