Author Topic: [Awaiting license registration] Help!!!  (Read 49 times)

[Awaiting license registration] Help!!!
« on: April 14, 2019, 05:02:28 pm »
April 14, 2019, 05:02:28 pm
Help!!!
Help!!!
Help!!!
Lumion does not start !!!
What should I do!!!


Re: Help!!!
« Reply #1 on: April 14, 2019, 05:41:19 pm »
April 14, 2019, 05:41:19 pm
Hi Konuzelev, I'm sorry to see that you're having trouble starting Lumion 8.

To qualify for technical support, please copy your Lumion 8 License Key from your 'Getting started with Lumion 8.x' email and then paste it into the License Key field at the bottom of your Account Settings page (Click on Profile above this post to access that page).

Then post a reply to let us know so we can transfer this topic to the right section.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting license registration] Help!!!
« Reply #2 on: April 14, 2019, 05:48:22 pm »
April 14, 2019, 05:48:22 pm
I have a Lumion 9.3.1 Trial
I could not try Lumion !!!
I want to try !!!
But it does not work for me !!!
Help is needed!!!

Re: [Awaiting license registration] Help!!!
« Reply #3 on: April 14, 2019, 05:50:35 pm »
April 14, 2019, 05:50:35 pm
No problem, we can help you resolve this issue.

However, on the screenshot you posted, you are trying to start Lumion 8 which means that you must have a License Key for that version as well.

Once you've registered the Lumion 8 License Key we will tell you how to resolve the start-up problem.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting license registration] Help!!!
« Reply #4 on: April 14, 2019, 05:56:39 pm »
April 14, 2019, 05:56:39 pm
Sorry!

Re: [Awaiting license registration] Help!!!
« Reply #5 on: April 14, 2019, 06:05:31 pm »
April 14, 2019, 06:05:31 pm
This is to let you know that you have been banned from accessing the Lumion Support Center as you have failed to register a License Key for Lumion 8, despite the fact that you were clearly trying to start that version in your initial post.

If you have a Lumion 8 License Key number for Lumion, please forward it to uploads[at]lumion.com (replace [at] with @), so that we can remove the ban.

Thanks.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.