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Author Topic: [Answered] Error in re-applying for student license  (Read 2866 times)

dlmm

    Reputation: 0
[Answered] Error in re-applying for student license
« on: March 31, 2020, 04:04:58 pm »
March 31, 2020, 04:04:58 pm
Hi, I didn't get the chance to renew my student license for lumion before it expired and now that I've changed to a new computer I wanted to re-apply.
When I tried to re-apply following the 3 steps on the page for lumion pro student, during the 2nd step SheerID told me they've already sent me an email with offer, which is very confusing because I haven't got any of their emails.
So I'm wondering how I should proceed now?
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Morten

Re: Error in re-applying for student license
« Reply #1 on: March 31, 2020, 04:10:09 pm »
March 31, 2020, 04:10:09 pm
Hi dlmm, your existing Lumion Student License Key has not expired.

It's valid for 365 days from 11/14/2019.

We've gone ahead and re-sent it to your .edu email address (which you've registered at this forum).

Can you please confirm that you've received it?

Thank you.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

dlmm

    Reputation: 0
Re: Error in re-applying for student license
« Reply #2 on: March 31, 2020, 04:13:57 pm »
March 31, 2020, 04:13:57 pm
Hi Morten, I've just got the email with the license key!
Thank you so much for replying so fast!
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Morten

Re: [Awaiting reply] Error in re-applying for student license
« Reply #3 on: March 31, 2020, 04:15:15 pm »
March 31, 2020, 04:15:15 pm
Great, thanks for confirming that.

(I've changed c******.edu to .edu as per your request)

Let us know if there's anything else we can help with.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

dlmm

    Reputation: 0
Re: [Answered] Error in re-applying for student license
« Reply #4 on: March 31, 2020, 04:17:32 pm »
March 31, 2020, 04:17:32 pm
It's all set now! Thank you so much for the help!
Have a great day!
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Morten

Re: [Answered] Error in re-applying for student license
« Reply #5 on: March 31, 2020, 04:22:31 pm »
March 31, 2020, 04:22:31 pm
Thanks, you too! Stay safe out there! :)
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
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