This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: [Answered] Error in re-applying for student license  (Read 2549 times)

dlmm

    Reputation: 0
[Answered] Error in re-applying for student license
« on: March 31, 2020, 04:04:58 pm »
March 31, 2020, 04:04:58 pm
Hi, I didn't get the chance to renew my student license for lumion before it expired and now that I've changed to a new computer I wanted to re-apply.
When I tried to re-apply following the 3 steps on the page for lumion pro student, during the 2nd step SheerID told me they've already sent me an email with offer, which is very confusing because I haven't got any of their emails.
So I'm wondering how I should proceed now?
Logged

Morten

Re: Error in re-applying for student license
« Reply #1 on: March 31, 2020, 04:10:09 pm »
March 31, 2020, 04:10:09 pm
Hi dlmm, your existing Lumion Student License Key has not expired.

It's valid for 365 days from 11/14/2019.

We've gone ahead and re-sent it to your .edu email address (which you've registered at this forum).

Can you please confirm that you've received it?

Thank you.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

dlmm

    Reputation: 0
Re: Error in re-applying for student license
« Reply #2 on: March 31, 2020, 04:13:57 pm »
March 31, 2020, 04:13:57 pm
Hi Morten, I've just got the email with the license key!
Thank you so much for replying so fast!
Logged

Morten

Re: [Awaiting reply] Error in re-applying for student license
« Reply #3 on: March 31, 2020, 04:15:15 pm »
March 31, 2020, 04:15:15 pm
Great, thanks for confirming that.

(I've changed c******.edu to .edu as per your request)

Let us know if there's anything else we can help with.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

dlmm

    Reputation: 0
Re: [Answered] Error in re-applying for student license
« Reply #4 on: March 31, 2020, 04:17:32 pm »
March 31, 2020, 04:17:32 pm
It's all set now! Thank you so much for the help!
Have a great day!
Logged

Morten

Re: [Answered] Error in re-applying for student license
« Reply #5 on: March 31, 2020, 04:22:31 pm »
March 31, 2020, 04:22:31 pm
Thanks, you too! Stay safe out there! :)
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up