Author Topic: [Awaiting Reply] downloaded the student trial but access is denied  (Read 43 times)

kevinholle

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[Awaiting Reply] downloaded the student trial but access is denied
« on: September 11, 2019, 12:54:41 am »
September 11, 2019, 12:54:41 am
Hey all , i downloaded the student trial but when i download it , it denies me access , have tried multiple times, is there anyone at lumion one can email to reslove this issue?

Re: downloaded the student trial but access is denied
« Reply #1 on: September 11, 2019, 01:00:19 am »
September 11, 2019, 01:00:19 am
Hi kevinholle

Welcome.

Can you please attach a screenshot of the error message.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting Reply] downloaded the student trial but access is denied
« Reply #2 on: September 11, 2019, 01:06:27 am »
September 11, 2019, 01:06:27 am
ps: is this for the Lumion Student Pro?  If so, please also forward the Getting Started with Lumion email to us at [email protected]
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

kevinholle

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Re: [Awaiting Reply] downloaded the student trial but access is denied
« Reply #3 on: September 11, 2019, 01:38:58 am »
September 11, 2019, 01:38:58 am
I am tryin to download the student trial because i am a student at UCLA landscape architecture, i think i may have tried to download the free trial that is not student, idk where i went wrong , all my classmates remarked how easy it was

Re: [Awaiting Reply] downloaded the student trial but access is denied
« Reply #4 on: September 11, 2019, 01:59:41 am »
September 11, 2019, 01:59:41 am
Hi kevinholle

Thanks for the update.

Yes, it looks like you have tried downloading the Trial available from here.

There is however a free Student Edition available by following the step in our Knowledge Base article:  Is there an educational or student version of Lumion?  Following the link should take you through to the USA site to apply.

Now in terms of the Download Manager for the Trial not being given access by your web browser, please try the steps in How do you resolve an 'Access is denied' error when trying to download the Lumion Download Manager?

Let us know how that goes.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.