Author Topic: [Resolved] Cannot find license key  (Read 37 times)

GGLO

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[Resolved] Cannot find license key
« on: December 06, 2017, 09:53:43 pm »
December 06, 2017, 09:53:43 pm
Hi,

I cannot find my license, the email eludes me. I have a copy of Lumion 6.5.1 Pro installed on one of our computers. We are considering upgrading and would like to use the promotional pricing. How can I get a hold of my license?

Thanks,

Matt

Re: Cannot find license key
« Reply #1 on: December 06, 2017, 10:27:21 pm »
December 06, 2017, 10:27:21 pm
Hi Matt

The Getting Started With Lumion email with the download link has now been re-sent to your contact email address on your forum profile.

Please confirm receipt of the email.

Also, double-check that the following senders and domain names are whitelisted in your email software, and on your network in general: see step 2) in our Knowledge Base Article: How do you get the email with the Lumion download link?)

Let us know if there's anything else we can help with.