Author Topic: [Answered] Access Denied window  (Read 74 times)

YANINA_SANTOS

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[Answered] Access Denied window
« on: September 19, 2019, 07:27:36 pm »
September 19, 2019, 07:27:36 pm
I am downloading student version and get Access Denied code. To confirm US residency I used my regular email for PayPal instead of student email. The Getting Started email came to that email address.

Re: Access Denied window
« Reply #1 on: September 19, 2019, 07:39:16 pm »
September 19, 2019, 07:39:16 pm
Hi YANINA_SANTOS,

Are you able to download the Download Manager?

If yes, please follow the instructions in this article:

Knowledge Base: Why is the Download Manager not working?

If not, please follow the instructions in this one instead:

Knowledge Base: How do you resolve an 'Access is denied' error when trying to download the Lumion Download Manager?

Also, in the future, please do not post confidential information on the forum (i.e. your License Key and Activation Code).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.