Author Topic: [Awaiting Reply and Email]: Old Projects To a Newer Version  (Read 158 times)


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[Awaiting Reply and Email]: Old Projects To a Newer Version
« on: December 06, 2018, 06:32:50 pm »
December 06, 2018, 06:32:50 pm

Actually I can't find any answer on the internet,

So I'm working on a one projects today. So now when i trying open last saved file Lumion call This:
Lumion warning: The file is either corrupted or, or it was saved with an incompatible version of Lumion...

In addition I am using Lumion 9.0.2 Educational Version right now.

Note: I have tried to register my serial key on Lumion Profile Page. But ? took  messages like " * The license does not exist, is not valid or is already registered to this account. Please check the license and try again. Educational licenses cannot be registered".

Please if any know how to fix this or what is problem contact me.

Re: [Old Projects To a Newer Version]
« Reply #1 on: December 06, 2018, 09:54:35 pm »
December 06, 2018, 09:54:35 pm
Hi haticekubratunc

Apologies for the delay in replying.

Please forward us the Getting Started with Lumion email for V8 and also the V9 to [email protected] so we can check why you are unable to register your license.

Once we have that sorted, then we can also get more details from you about the V8 Scene you were using.

Also, attach to a post the Windows Diagnostics (DXDiag) Report. Refer our Knowledge Base Article: How do you attach a diagnostics report to a post?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.